Cancellations & Returns
If I request for a replacement, when will I get it?
- Visit My Orders to check the status of your replacement.
- In most locations, the replacement item is delivered to you at the time of pick-up. Although, in some areas, the replacement is initiated after the originally delivered item is picked up
- Please check the SMS & email we send you for your replacement request for more details
Can items be returned after the time period mentioned in the brand Returns Policy?
No, Brand will not accept any return after the time period mentioned in the brand Returns Policy.
How to return a product?
A request to return items can be raised with these simple steps:
- Log on Baseusworld.com
- Send us email @ email@example.com
- Email Must have ( Order Id, Purchase Date and Reason of Return )
- Fill in the details and raise a return request
Once the request is raised, you'll get an email and SMS confirming that your request is being processed. Based on the item, your request may be automatically approved or you may be contacted for more details. If the request is approved, the item will be picked up after which you will get a replacement or refund. You can also track the status of your return request instantly from the 'My Orders' section of your Baseusworld.com account.
I see the 'Cancel' button but I can't click on it. Why?
A greyed out and disabled 'Cancel' button can mean any one of the following:
- The item has been delivered already
- The item is non-refundable (e.g. Gift Card)
What should I do if I have an issue with my product after the return period?
You can get in touch with the brand or an authorised service centre of the brand to claim the warranty for your product (wherever applicable).
What are the checks done for an item that I'm returning?
During pick-up, your product will be checked for the following conditions:
- Correct and complete product (with the original brand/product Id/undetached MRP tag/product's original packaging/freebies and accessories).
- The product should be in unused, undamaged and original condition without any scratches or dents.
- Product's original packaging/ box should be undamaged.
- The field executive may refuse to accept the returns if any of the above conditions are not met.
For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.
How can I return or exchange an item?
To return/exchange your order, follow these simple steps:
- Go to My Orders
- Choose the item you wish to return or exchange
- Fill in the details
- Choose Request Return
What are the modes of refund available after cancellation?
The different refund modes available are:
- NEFT transfer - Available for all Cash-on-Delivery & Prepaid orders. As per the policy, cash refunds are not possible
What should I do if I find the package open or tampered on delivery?
You can request for the item to be replaced by visiting 'My Orders'. Use the 'Return' option & fill out the details of the issue so that we can help you.
Can I change the address for the pick-up the of item(s) in my order?
If the pincode of the new address is serviceable for pick-up, the address can be changed while creating the return. The address cannot be changed in case the new address is not serviceable.
What is the pickup process?
Once your return or replacement or exchange request is accepted, the pickup of the originally delivered product will be scheduled. A SMS with more details will be sent to you on the day of the pickup.
I've still not received the refund in my bank account.
- If you have received a mail from us confirming your refund request, it means that the refund has been initiated.
- You can also contact your bank with the ARN you would have received for an update on the status of your refund.
- In the rare event of the amount not being credited by the date promised, you can contact us as we will work with the bank to get it done.
What are the refund timelines if I cancel or return a product?
The refund timelines will depend on the payment modes as listed below:
- Net banking - 3-7 business days
Note: Refunds will be credited to the payment source used at the time of placing an order.
The mode of refund in case of payment through 'Cash on Delivery' will be IMPS
How will I get my refund for returning an item I paid for with Cash on Delivery?
For your 'Cash on Delivery order, you will receive the refund in the form of NEFT. Please update your bank account details after you choose this option or contact us.
How long does it take to cancel an order?
Cancellation of item(s) in an order happens immediately if the order hasn't been shipped yet by the seller. If your order has been shipped, it will be cancelled as soon as the courier service confirms that the shipment is being returned to the seller. Orders from certain categories cannot be cancelled after 24 hours, please check the product page for more details.