|Validity||10 days from delivery|
|Covers||Damaged, Defective, Item not as described|
|Type Accepted||Replacement/Refund within 10 days|
- If you have received a damaged or defective product or if it is not as described, you can raise a replacement request on the Website/App/Mobile site within 10 days of receiving the product
- We will help you troubleshoot any issues you may have, either through online tools, over the phone, and/or through an in-person technical visit. Only one (1) replacement will be provided in the unlikely event that the product is defective. If no defect is confirmed or the issue is not diagnosed within 10 days of delivery, you will be directed to a brand service centre to resolve any subsequent issues
Successful pick-up of the product is subject to the following conditions being met
- Correct and complete product (with the original brand/product Id/undetached MRP tag/product's original packaging/freebies and accessories).
- The product should be in unused, undamaged and original condition without any scratches or dents.
- Product's original packaging/ box should be undamaged.
General Rules for a successful Return
- In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.
- During open box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund (on the spot refunds for cash-on-delivery orders).
- Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects. In such cases, these category-specific replacement/return general conditions will be applicable.
- Click here to know more about Open Box Delivery.