Policy Details and Process
- Replacement policy is confined only to the original purchaser of the Baseus product and is non-transferable.
- In event of any issues faced, customer should contact Baseus Care team over phone at +91 9891077110or email at firstname.lastname@example.org .
- Customer must contact Baseus Care team along with scan copy of product invoice (valid tax invoice) within 12 Days from date of invoice.
- In case of problem faced, customer will need to provide video of the problem to Baseus Care team via email id provided.
- In case of damaged product received, customer will need to provide unboxing video of received package to Baseus Care team via email id provided.
- Baseus Care team will help to resolve the issue by troubleshooting.
- If issue is not resolved over phone call or email, Baseus Care team will arrange pickup of defective product from customer’s address.
- Customer needs to pack his product properly along with all content of the gift box in good condition (gift box, main product, accessories, user manual etc.).
- Once the product is received at Baseus warehouse, it undergoes quality checks and verification of reported problem to qualify for replacement.
- Replacement of same model will be dispatched to customer within 2 working days of receipt.
- In case same model is not available, equivalent model will be sent as replacement.
- Baseus Care team will give information to customer over phone or email, regarding dispatch of his replacement unit.
Replacement Policy applicability
- Policy applicable only if product is received with valid tax invoice.
- Policy applicable on the main product only and not on its accessories.
- Policy applicable for any manufacturing defect, mechanical/ electrical failure.
Replacement Policy is not applicable if
- Policy not applicable in case of any damage to the product, customer abuse, repair by unauthorized persons, misuse detected, product attacked or damaged by house pests, pets, rodents, accidental or incidental damage, spillage of any kind of liquid on the device, device subjected to extreme temperatures, atmospheric conditions, water logging in the product, non-specified charger usage, any kind of breaking or cutting of wires, improper or reckless use, defects developed by due to causes beyond control like lightning, abnormal voltage or acts of God.
- Policy not applicable to issues pertaining to look & feel of the product. Or in case of deterioration or peeling of the color of the product body or accessories due to normal wear & tear or usage.